Cancellations / Subscriptions

How long is my trial period and how much do I pay?
To register for the Samuels Online 365 Programme it is £1. This grants you a 7 day trial period, during which you can access the online portal, can watch th...
Tue, 16 Jun, 2020 at 10:04 AM
Why was I charged £95?
When you registered to Samuels Online 365 Programme it cost you £1. This granted you a 7 day trial period, during which you could access the online portal, ...
Tue, 16 Jun, 2020 at 10:08 AM
How can I cancel my Samuel365 membership?
You can log into your 'payments-hub area and view your initial order and then click to view the 'Related Subscription'. Log Into Payments...
Tue, 16 Jun, 2020 at 3:54 PM
Where Can I Download My Receipts?
You can access your ‘Shop Account’ by clicking here and by using your email address and the password that you were sent via email at the time of your orde...
Wed, 10 Jun, 2020 at 4:17 PM
How can I see that my subscription has been cancelled?
You will be able to log into your 'payments-hub area and see the subscription as cancelled by viewing the order and clicking to view the 'Relate...
Wed, 10 Jun, 2020 at 4:37 PM
Why does my status say Pending Cancellation?
You will have been sent an email from us that should have reassured you of the fact that while in 'Pending Cancellation' you will receive no furth...
Wed, 10 Jun, 2020 at 4:38 PM
I didn’t cancel my subscription within the 14 day trial period?
As per our terms and conditions, if you do not cancel your subscription within the 14 day trial you will be charged the £95.00 monthly subscription fee unti...
Wed, 10 Jun, 2020 at 4:38 PM